News - Trinity Hospice

Fylde Coast Dementia Hub

A new service to help people worried about their memory, or residents diagnosed with dementia, their family and friends, called The Fylde Coast Dementia Hub, is launched this month.

The aim is to give those affected by the condition on the Fylde Coast area a ‘one-stop shop’ where they can get information, advice and practical support. This is a joint initiative between  Clifton Hospital, Blackpool and  Fylde & Wyre Dementia Action Alliances, Trinity Hospice and Lancaster University, supported by Blackpool Town Council, The Alzheimer’s Society, Age UK, Blackpool Carers and many other organisations.

Dementia is a collection of symptoms caused by conditions which affect the brain. It affects a person’s mental abilities such as memory and thinking as well as their behaviour. The most common cause of dementia is Alzheimer’s disease.

There are currently over 10,000 people in Lancashire who have been diagnosed with dementia, but it is thought that the actual figure of people with the condition could be much higher. This means that thousands of people who could have dementia aren’t accessing treatments and support to help them live well.

This new Hub will  build on the existing work of dementia-specialist organisations that already have a strong presence in the area.  It will be an important part of providing early intervention and focus on maintaining independence in the community. It will provide advice from the memory clinic, nurses, financial planners, benefits advisors, lawyers, researchers, carer support, and palliative care as well as a chance to engage with people living with the condition.

Commenting, David Houston, Chief Executive at Trinity and Chairman of the Blackpool Dementia Action Alliance said:  “We are pleased to be a part of this important new service.  My mother is in the latter stages of dementia so my family and I know only too well why services like this are so important.  Here at Trinity we are increasingly supporting patients and family members with dementia or mild cognitive impairment.  It is vital that they access the same levels of health and social care support as other conditions and know where  to find them.”

Dr Penny Foulds, Honorary Researcher at Lancaster University and founder of the Defying Dementia campaign said: ‘Research has revealed that early diagnosis can help people and their carers live well with dementia. We recognise people with dementia, and those who care for them, can feel isolated and often don’t know where to turn.  This initiative is about helping our community know where to go for information and services when a diagnosis is made, or even before if they are worried about a loved one.’ 

Peter Brooks, Dementia Care Homes Officer at Blackpool Council said: “This is an ideal  opportunity for people living with dementia,  families and carers to meet together with professionals in one place to discuss issues face to face, rather than on a telephone or online -which can be difficult and frustrating.’

 The Fylde Coast Dementia Hub will be held every month, starting on Friday 17th March, at Trinity Hospice, 2pm – 4pm. Everyone is welcome.

 

Partnership pays dividends

Civil Service Local has been supporting patients at Trinity Hospice since 2014. Its Government Access Point (GAP) visits to provide access to information from various departments including DWP, HMRC, Land Registry and Ministry of Defence.

GAP provides a friendly face-to-face advice service giving practical information, providing support for patients in a place they feel comfortable, and also helping family members at a difficult time.

Staff in Trinity’s Day Therapy Unit say the relationship with GAP is a really valuable one, and the team was pleased to host another visit recently.

Sister  Deborah Wood says: ‘A great working relationship has been formed between our two very different  environments. They are really committed and join our patient group every 16 weeks, when they can gain the confidence of our poorly and sometimes vulnerable patients.

‘Day Therapy patients are a mixture of ages and conditions, but  as they approach end of life they can become anxious about financial issues and the stress of this can have a negative effect on them and their families.  Most are not aware of the benefits available to them, and often feel they just haven’t got the energy to make that call.

‘The GAP team make the process accessible, making life so much easier for the patient, and often money can be found that has not been claimed.  It gives our patients financial peace of mind, which also aids dignity as they approach end of life.

‘I have to admire the way the team work with our patients in what can be a difficult emotional environment.  They show great respect and understanding, and the work they do here is hugely valued.’

Gemma Cooper, Lead for Trinity GAP team says: ‘I really enjoy the opportunity for face-to-face contact with our customers. It’s challenging, as I am frequently faced with situations that I would not come across in my day-to-day role, but I am in the privileged position of being able to help people who don’t know where to turn, and make a difference at a difficult time.’

Kathie Bates for Civil Service Local adds: ‘It is inspiring to see‎ four years on how our pilot with Trinity Hospice has grown into a key part of Trinity’s support and advice service. It is always a privilege to meet the patients and staff at this amazing organisation.”

 

 

Our new look

Trinity Hospice has a new logo. Devised after lengthy consultation with staff, volunteers and supporters, it gives the hospice a modern look in line with recent refurbishments. The new brand will gradually be rolled out across staff and volunteer uniforms, literature and signage and should soon become a familiar one across the Fylde Coast.

Designed with help from Manchester-based agency Epigram, who have supported numerous fundraising campaigns for the hospice, much of the work has been done by the hospice’s own team and the cost has been less than £5,000, paid for by a specific donation from a corporate supporter.

Trinity Hospice Chief Executive David Houston said: “We are all extremely proud of our refreshed brand. Our new logo takes its inspiration from the colours which launched Trinity over 30 years ago and from our gardens; presenting a feeling of calm, and of life continuing. We hope it helps in its own way to break down some of the myths associated with hospices, death and dying.  

“The three seeds leaving the flower head are indicative of our three boroughs and also show that we provide hospice care in the hospital, throughout the community and in our own buildings. We always champion ‘compassion and care’ above all else, but we recognise that as the world changes, so must we.”

The new brand launch comes just weeks after the Hospice was awarded Gold Investors in People status, and at its most recent Care Quality Commission inspection in 2016 Trinity was rated as ‘Outstanding’.

David added: “We have put so much effort over the past six years into ensuring Trinity moves with the times but remains uniquely relevant to local people’s lives; we felt it was the right time for our brand to catch up and reflect the kind of complex care we provide today.

“Our research showed that the old Trinity logo was not memorable, even though those using our services associated us with excellent care. We wanted a really distinctive, modern new look because so many other charities with large marketing budgets could easily swamp us. But we were determined not to spend a lot of money, and for the past year we have allowed stocks of stationery, clothing and other items to run right down to avoid waste.

“We are a local charity that is no longer just a building. Today, Trinity supports more patients and families than ever, with its widest ever range of services. Our staff and volunteers work in the hospice and across the community day and night, and our nurses actually support more patients in their own homes, in care homes and at the hospital than in our In-patient Unit.

“I hope people will like our new look. It was chosen because it says there’s something very distinctive about the hospice. There are many strands to what we do and we support thousands of people each year, often at the most difficult time; but Trinity is a place full of colour and life, and a hub for excellence in palliative care across the Fylde Coast.”

 

 

Upstairs at Brian House: a wonderful gift

Not many people know that upstairs at Brian House Children’s Hospice is a self-contained two bedroom apartment. It’s there for families who stay with us when their child first comes to sleep over at the hospice or, sadly, when their child is approaching the end life.

It means mums, dads, brothers and sisters (and even the pet dog!) can stay close by, so is a really valuable facility, providing families with privacy and comfort at what can be a most difficult time.

Our on-going refurbishment of the hospice over the past couple of years means we look pretty amazing downstairs, but the money available couldn’t extend to the apartment – so some of our very good friends stepped in.

BH bedroom3

They had already built us a brand new kitchen, and their latest gift to us is one completely refurbished bedroom and bathroom. Look at the pictures to see just how beautiful it is! There is new fitted furniture, new carpet and wall coverings, beautiful fabrics and light fittings and a modern bathroom.

BH bedroom2

 

SO A HUGE thank you to Room of Bispham, who co-ordinated the whole project, bringing together a big range of local trades people and suppliers to ensure that a top quality job was done at no expense to us.

The bedroom was completed shortly before Christmas and could not have been a better gift. It will be used by local families who stay with us, and is a stunning addition to our facilities.

Linzi Young, Head of Fundraising, commented: “We thought the kitchen was amazing, and the bedroom is absolutely beautiful too. The project was masterminded by Room, who made sure that everything ran smoothly and insisted on a top quality feel.

“What an amazing gift to us. Our appreciation extends to everyone involved – the local trades people and suppliers who got together to design, build and decorate to the highest standards. What talented and generous people you are.”

BH bedroom 4 BH bedroom1

 

Trinity takes the Gold

Great news – Trinity Hospice has been awarded the coveted Investors in People Gold standard, joining the top 13% of accredited organisations across the UK. We set ourselves a challenging target to achieve Silver level in December 2015, followed by 12 months of hard work towards the ambitious Gold standard.

The hospice was assessed in early December, when IiP representatives interviewed a broad cross section of staff from right across the organisation, and looked at documents, processes and procedures, along with external audits and staff survey results.  The purpose of this was for the assessor to identify evidence that Trinity consistently met the standards and criteria required.

News of the Gold award was announced to hospice staff and volunteers this week and Chief Executive David Houston said: “The IiP Gold accreditation is a tremendous achievement, especially following on so quickly from our ‘Outstanding’ Care Quality Commission inspection a couple of months ago. I personally feel proud to work for an organisation with colleagues who have such high standards and work tirelessly to make things even better.”

IIP_GOLD_SOLID_18

Investors in People is the UK’s leading accreditation for business improvement through people management, and provides resources for businesses to innovate, improve and grow, with a focus on good people making great business.

Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Trinity on their Gold standard. Such a high level of accreditation is the sign of great people management practice, demonstrates a commitment to staff development and shows an organisation committed to being the very best it can be. Trinity Hospice should be extremely proud of the achievement.”