Role Profile

Receptionists at Palliative Care Building Reception are the front-line of our greeting and telephone services for patients attending clinic appointments and visitors to office staff. They also provide a basic administration service to the fundraising and voluntary services teams.

 

Objective:

To support the smooth running of the reception.

 

Tasks:

• To warmly greet all visitors to the Palliative Care Building and informing staff of arrivals
• To provide administrative support to the fundraising team for events
• Handling and transferring telephone calls from reception. Taking accurate messages if required.
• Accepting donations and promoting our Gift Aid scheme
• Operating a sales till for the Reception sales goods
• General housekeeping duties such as making drinks for our clients, ensuring stationery and leaflet supplies are maintained and helping portray a tidy image

 

Skills:

• Good communication skills
• Be empathic and caring
• Good telephone manner
• Ability to maintain confidentiality
• Good organisational skills with the ability to use initiative when required
• Ability to take direction and work within set boundaries
• To be accepting of all people regardless of their differences

 

What we offer you:

• The opportunity to use your skills to complement our work
• The chance to share your skills and experience with others
• Training and support to build new skills
• A chance to meet lots of new people
• The opportunity of working as part of a team of dedicated staff and volunteers

 

Commitment needed:

To either commit to one of the following time slots or to be available on an ad hoc basis:

Monday: 8.45am – 1pm or 1.00pm – 5.00pm
Tuesday: 8.45am – 1pm or 1.00pm – 5.00pm
Wednesday: 8.45am – 1pm or 1.00pm – 5.00pm
Thursday: 8.45am – 1pm or 1.00pm – 5.00pm
Friday: 8.45am – 1pm or 1.00pm – 5.00pm

For more information, please call our Voluntary Services Team on 01253 952575