Role Profile

Receptionists at Palliative Care Building Reception are the front-line of our greeting and telephone services for patients attending clinic appointments and visitors to office staff. They also provide a basic administration service to the fundraising and voluntary services teams.

 

Objective:

To support the smooth running of the reception.

 

Tasks:

• To warmly greet all visitors to the Palliative Care Building and informing staff of arrivals
• To provide administrative support to the following departments: Voluntary Services, Fundraising & Lymphoedema
• Handling and transferring telephone calls from reception. Taking accurate messages if required
• Accepting donations and promoting our Gift Aid scheme
• Operating a sales till for the Reception sales goods
• General housekeeping duties such as making drinks for our clients, ensuring stationery and leaflet supplies are maintained and helping portray a tidy image

 

Skills:

• Good communication skills
• Be empathic and caring
• Good telephone manner
• Ability to maintain confidentiality
• Good organisational skills
• Ability to use own initiative
• To be accepting of all people regardless of their differences

 

What we offer you:

• The chance to share your skills and experience with others
• A chance to meet lots of new people
• The opportunity of working as part of a team of dedicated staff and volunteers

 

Commitment needed:

Monday 12.30pm-3.30pm

Tuesday 12.30pm-3.30pm

Wednesday 9.30am-12.30pm & 12.30pm-3.30pm

Thursday 12.30pm-3.30pm

 

For more information, please call our Voluntary Services Team on 01253 952575