PCB Reception Volunteer

Role Profile

Receptionists at Palliative Care Building Reception are the front-line of our greeting and telephone services for patients attending clinic appointments and visitors to office staff. They also provide a basic administration service to the fundraising and voluntary services teams.



To support the smooth running of the reception.



  • To warmly greet all visitors to the Palliative Care Building and informing staff of arrivals
  • To provide administrative support to the following departments: Voluntary Services, Fundraising & Lymphoedema
  • Handling and transferring telephone calls from reception. Taking accurate messages if required
  • Accepting donations and promoting our Gift Aid scheme
  • Operating a sales till for the Reception sales goods
  • General housekeeping duties such as making drinks for our clients, ensuring stationery and leaflet supplies are maintained and helping portray a tidy image



  • Good communication skills
  • Be empathic and caring
  • Good telephone manner
  • Ability to maintain confidentiality
  • Good organisational skills
  • Ability to use own initiative
  • To be accepting of all people regardless of their differences


What we offer you:

  • The chance to share your skills and experience with others
  • A chance to meet lots of new people
  • The opportunity of working as part of a team of dedicated staff and volunteers


Commitment needed:

Monday, Tuesday and Thursday

12.30pm – 3.30pm


For more information, please call our Voluntary Services Team on 01253 952575

Go back...