Location: Trinity Hospice, Bispham

Receptionists at our Palliative Care Building Reception are the front-line for patients attending clinic appointments and visitors to our Fundraising Team. They also provide a basic administration service to the Fundraising and Voluntary Services teams.

Main Duties:

• To warmly greet all visitors to the Palliative Care Building and informing staff of arrivals
• To provide administrative support to the Fundraising Team for events
• Handling and transferring telephone calls from Main Reception. Taking accurate messages if required
• Accepting donations and promoting our Gift Aid scheme
• Operating a sales till for the Reception sales goods
• General housekeeping duties such as making drinks for patients and visitors, ensuring stationery and leaflet supplies are maintained and helping portray a tidy image

Skills:

• Good communication skills
• Be empathic and caring
• Good telephone manner
• Ability to maintain confidentiality
• Good organisational skills with the ability to use initiative when required
• Ability to take direction and work within set boundaries
• To be accepting of all people regardless of their differences

What we offer you:

• The opportunity to use your skills to complement our work
• The chance to share your skills and experience with others
• Training and support to build new skills
• A chance to meet lots of new people
• The opportunity of working as part of a team of dedicated staff and volunteers

Commitment needed:

Volunteers cover the Palliative Care Reception in two shifts per day, Monday to Friday. Shifts are 9.30am to 12.30pm and 12.30pm to 3.30pm.  Shifts are also available on an ad-hoc basis using a rota system.

For more information, please call our Voluntary Services Team on 01253 952575.