Volunteer Receptionist – Palliative Care Building

Location: Trinity Hospice, Bispham

Receptionists at our Palliative Care Building Reception are the front-line for patients attending clinic appointments and visitors to our Fundraising Team. They also provide a basic administration service to the Fundraising and Voluntary Services teams.

Main Duties:

  • To warmly greet all visitors to the Palliative Care Building and informing staff of arrivals
  • To provide administrative support to the Fundraising Team for events
  • Handling and transferring telephone calls from Main Reception. Taking accurate messages if required
  • Accepting donations and promoting our Gift Aid scheme
  • Operating a sales till for the Reception sales goods
  • General housekeeping duties such as making drinks for patients and visitors, ensuring stationery and leaflet supplies are maintained and helping portray a tidy image


  • Good communication skills
  • Be empathic and caring
  • Good telephone manner
  • Ability to maintain confidentiality
  • Good organisational skills with the ability to use initiative when required
  • Ability to take direction and work within set boundaries
  • To be accepting of all people regardless of their differences

What we offer you:

  • The opportunity to use your skills to complement our work
  • The chance to share your skills and experience with others
  • Training and support to build new skills
  • A chance to meet lots of new people
  • The opportunity of working as part of a team of dedicated staff and volunteers

Commitment needed:

Volunteers cover the Palliative Care Reception in two shifts per day, Monday to Friday. Shifts are 9.30am to 12.30pm and 12.30pm to 3.30pm.  Shifts are also available on an ad-hoc basis using a rota system.

For more information, please call our Voluntary Services Team on 01253 952575.

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